FAQ

FAQ Category

FAQ

  • Q How to Order

    A

    How to Order

    Step 1.

    Send Inquiry.

    If you find anything fascinates you in our stock, please ask for the total price and conditions of the car you want. In case you do not see the car you need in our stock, you can rely on us to find whatever car you need.

    Step 2.

    Make a Payment by (T/T) Telegraphic Transfer

    Make a Payment by T/T (Telegraphic Transfer)
    If you accept the price and conditions, kindl

  • Q How to visit your factory

    A we welcome you come to China and visit our factory.  

    Factory Add: No. 121,  Suizhou City,    P   .   R  . China   P

    Q What about Training

    A An operating and maintenance training for the buyer personnel is provided in our factory for 2 days till it’s believed all necessary details are shared.If it’s requested , our technical team (consisting 2 technician) could also travel to the buyer’s homeland in order to provide this training. In this case, all transportation and accommodation costs ( visas – plane tickets – airline fees – motorway transportation –hotel room – meals etc.) on route of “Hubei China – Buyer’s Field – Hubei China” is undertaken by the buyer. Normally, total training time doesn’t get longer than 2 days with all necessary conditions are met.Operating and maintenance manuals and CD's in English language.
    Driver ManagementMaintain records of driver activities and performance and evaluate driver capability and productivity.
  • Q Q: What about Training and Parts Support

    A
    An operating and maintenance training for the buyer personnel is provided in our factory for 2 days till it’s believed all necessary details are shared.If it’s requested , our technical team (consisting 2 technician) could also travel to the buyer’s homeland in order to provide this training. In this case, all transportation and accommodation costs ( visas – plane tickets – airline fees – motorway transportation –hotel room – meals etc.) on route of “Hubei China – Buyer’s Field – Hubei China” is undertaken by the buyer. Normally, total training time doesn’t get longer than 2 days with all necessary conditions are met.Operating and maintenance manuals and CD's in English language.
    Driver ManagementMaintain records of driver activities and performance and evaluate driver capability and productivity.

     Full range of genuine parts in stock, engines, transmissions, axle, cabin, suspension and accessories.
    ● Long-term cooperation with DHL, FedEX and TNT, for small quantity, parts will be sent out within 2 days, saving a lot of time for clients in truck repair business.
    ● spare parts system will help us to check specifications of your truck, making the parts you order are the ones you need.
    ● We provide catalogs for free, some of catalogs are demonstrated on our website, please contact us to get full set. This will help you to locate the parts you need.
    Days Needed, from Our Warehouse to Your Doorstep, by Express      
  • Q Q: How to visit your factory?

    A
    we welcome you come to China and visit our factory.  
    we can meet you at Wuhan Tianhe International Airport ( one or two hours fly from Beijin ,Shanghai,Hongkong, Guanzhou ) 
  • Q Q: What should i do if claims appears?

    A
    A: When the claims appear, what we need are the pictures of products, use condition brief, the order information.  we will analysize the problem, even field investigation, and work out an final option with customers.
  • Q Q: What is your guarantee?

    A
    A: 1 year or 12000km;
     
  • Q Q: How long I can get the goods after confirm order?

    A
    A: We need 7-30days for production; If you pay 100%TT, we will book ship in advance, no need to wast time waiting for delivery.
     
  • Q Q: Is inspection need after final production?

    A
     
    A:  Our QC team to control the quality within and after final production. The buyer's inspection is also allowed.
  • Q Q:Can i get any discount ?

    A
    A: Yes, there are 3 ways:
    1: Order over 15 units;
    2: Place order with our truck;
    3: 100% TT Payment.
     
  • Q Q:How to Order

    A
     Step 1
    Send Inquiry.
    If you find anything fascinates you in our stock, please ask for the total price and conditions of the car you want. In case you do not see the car you need in our stock, you can rely on us to find whatever car you need.
    Step 2.
    Make a Payment by (T/T) Telegraphic Transfer
    Make a Payment by T/T (Telegraphic Transfer)
    If you accept the price and conditions, kindly request for the proforma invoice and make a payment by T/T (Telegraphic Transfer).
    Step 3.
    Shipment your car
    We will arrange the earliest shipment as soon as we confirm your payment.
    Step 4.
    Dispatching Shipping Documents
    After shipment, we will send you copies of documents (invoice, B/L, etc.) for you to check all the details.
    We will release all the documents by DHL or EMS and send you the tracking number by e-mail. Delivery driver will post the documents within 3-4 days.
     

Contact Us

EMAIL:Sale@tictrucks.com
TEL:  86-152-71357635    
MOB: 86-152-71357675
ADD Office 1: NO.1 TAIZONG AVENUE GAOQIAO INDUSTRY PARK TAIWANESE    INVESTMENT AREA DONGXIHU DISTRICT WUHAN CITY, HUBEI PROVINCE, P.R CHINA  P.O. BOX 430040  
Address Factory 2: No. 8 JILIANGDADAO,ZENGDU ECONOMIC DEVELOPMENT ZONE,SUIZHOU CITY, HUBEI PROVINCE, P.R CHINA P.O. BOX 441300  
Address Factory 3:NO. 121, LIANGSHUI 1ST ROAD, ZENGDU ECONOMIC DEVELOPMENT ZONE SUIZHOU CITY, P.R. CHINA  P.O. BOX 441300  
Hong Kong Office  Add: Rm 1501(462) 15/F Spa Ctr 53-55  Lockhart Rd Wanchai Hong Kong  

Hubei Dong Runze Special Vehicle Equipment Co., Ltd. All rights reserved. 2009-2017  webmail